Refund policy
At Santi Peccatori, we believe that a fragrance should feel like your truth.
If your selection doesn’t resonate, we are here to guide you toward the right one.
Returns
You may request a return within 14 days of delivery.
To be eligible:
- The item must be unopened, sealed in its original cellophane
- It must be in the same condition you received it
Non-Returnable Items
Due to the personal nature of our creations, the following cannot be returned:
- Engraved or personalized bottles
- Items purchased during private sale or at a discounted price
- Any product that has been opened or used
Sets & Complimentary Samples
If your order included:
- Complimentary samples
- Or was purchased as part of a set
👉 All items must be returned unused and complete to qualify for a full refund
Exchanges
To ensure accuracy and speed, we do not process direct exchanges.
Instead:
- Return your original unopened item
- Once approved, receive your refund
- Place a new order for your preferred selection
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be issued to your original payment method
Please allow a few business days for the refund to appear, depending on your provider.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact us immediately upon receipt
- Include photos of the issue
We will resolve it as quickly as possible.
Cancellations
Orders are processed immediately to preserve the integrity of our service.
- You may request cancellation before shipment only
- Once dispatched, orders cannot be cancelled
